PERFÝ- Returns & Exchanges

We're all about good vibes and happy customers here at PERFÝ. If something isn't working out, we've got you covered. Check out our return policy below.

Exchanges

• 7-Day Exchange Window: You have 7 days from the date of delivery to request an exchange for a different size or color of the same product.
• Original Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. The brand tag and plastic seal must be intact.
• Subject to Availability: Exchanges are subject to the availability of the desired size or color.
• Provide Details: Please provide a detailed reason for the exchange and include an image as proof on the exchange portal.
• Processing Time: Allow 2-5 business days for us to process your exchange request. We reserve the right to approve or disapprove any request.
• Exchange Fee: Once your exchange is approved, you will receive an email with instructions and a payment link for the ₹200 processing fee. Please send a screenshot of the payment confirmation to the same email address.
• Pickup: After receiving the processing fee confirmation, we will arrange a pickup for the original item.

Returns

• 7-Day Return Window: You have 7 days from the date of delivery to request a return.
• Original Condition: Items must be returned in their original condition, unworn and with all tags attached. The brand tag and plastic seal must be intact.
• Damaged Items: If you receive a damaged item, please submit an unboxing video through our Return & Exchange Portal within 24 hours of delivery.
• Provide Details: Please provide a detailed reason for the return and include an image as proof on the return portal.
• Processing Time: Allow 2-5 business days for us to process your return request. We reserve the right to approve or disapprove any request.
• Pickup: Once your return is approved, we will arrange a pickup within 1-3 business days.
• Quality Check: All returned items undergo a quality check. We may refuse returns for items that are used, damaged, or not in their original packaging.
• Return Video: When handing over the return package to the delivery agent, please record a brief "no-cut" video for documentation.
• International Orders: We cannot accept returns or exchanges for international orders.

Refunds

• Store Credit Only: Refunds are issued as store credit in the form of a discount code.
• Processing Fee: A ₹200 processing fee applies to all returns.
• Refund Processing: Please allow 48 hours for your discount code to be issued after your return is approved.

Cancellations

• Prepaid Orders: Order cancellations for prepaid orders are handled according to our return policy, with refunds issued as a discount code.
• Cancellation Window: You can only cancel an order before it has been dispatched.

Additional Notes

• Size Chart: Please refer to our size chart before ordering to ensure the best fit.
• Quality/Quantity Issues: Report any quality or quantity issues within 24 hours of delivery.

Contact Us

If you Still have any questions, please contact us:

• Email: hello@prefy.in
• Phone: +91 83493 70707

Thank you for your understanding.